‍Last updated: 30 September 2026

‍

We want you to love your Skinhug. If something isn't right, we're here to help.

Damaged, defective, or wrong items

If your order arrives damaged, defective, or you received the wrong item, we'll make it right with a free replacement or a full refund. Just contact us within 7 days of delivery with your order number and a photo, and we'll take care of it.

Change of mind (unopened items)

If you change your mind, you can return unopened, unused items in their original packaging within 7 days of delivery. Return shipping is covered by the customer. Once we receive and check the item, we'll process your refund or exchange.

For hygiene and safety reasons, opened or used products can't be returned unless they arrived damaged or defective.

Exchanges

We're happy to exchange items that are damaged, defective, wrong, or unopened (within 7 days). Contact us and we'll arrange it.

Refunds

Once your return is received and inspected, we'll process your refund to your original payment method within 7 business days, and send you a confirmation once it's done.

How to start a return or exchange

Message us on LINE (@skinhug) or email hello@skinhug.co with your order number, and for damaged items, a quick photo. We'll guide you through the rest.