‍Last updated: 16 August 2026

At Skinhug, your family's safety comes first. For hygiene and safety reasons, our oil cannot be returned once it has been opened or used, except in the cases below.

What we accept

We accept returns or exchanges within 7 days of delivery if your item is:

• Damaged in transit
• Defective
• The wrong item, or an incorrect quantity

What we cannot accept

• Opened or used product returned for change of mind (for hygiene and safety)
• Items returned after 7 days
• Items without proof of purchase

How to request a return

Contact us within 7 days of delivery at hello@skinhug.co or on LINE (https://lin.ee/SmlysyA) with your order number and a photo of the issue. We'll guide you from there.

Refunds and replacements

For approved claims, we'll send a replacement or issue a refund to your original payment method. Refunds are usually processed within 7 business days after we receive and inspect the returned item. For damaged, defective, or incorrect items, Skinhug covers the return shipping.

Contact

hello@skinhug.co · LINE https://lin.ee/SmlysyA · skinhug.co

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