Privacy policy

Privacy Policy

Last updated: April 19, 2026

At Skinhug, we care about your privacy and are committed to handling your personal information with care and transparency.

1. Who we are

This website, skinhug.co, is operated by Kullanat Keetalak, trading as Skinhug, based in Chiang Mai, Thailand.

If you have any questions about this Privacy Policy or how we use your information, you can contact us at:

Email: hello@skinhug.co
Website: skinhug.co

2. What information we collect

We may collect the following types of personal information:

Name
Email address
Phone number
Shipping and billing address
Order details
Messages or inquiries you send us
Information you share when you join our mailing list, LINE, or submit a form
Technical information such as browser type, device type, IP address, and website usage data, if analytics tools are used in the future

3. How we collect your information

We collect information when you:

Place an order
Contact us through our website, email, or LINE
Sign up for updates, newsletters, or launch notifications
Submit a form
Browse our website
Interact with us through third-party platforms connected to our website

4. Why we use your information

We may use your information to:

Process and fulfill orders
Send order confirmations, shipping updates, or customer support replies
Respond to inquiries
Send updates, launch news, or marketing messages if you have chosen to receive them
Improve our website, products, and customer experience
Prevent fraud or misuse
Comply with legal obligations

5. Sharing your information

We do not sell your personal information.

We may share your information with trusted third parties only where needed to operate our business, such as:

Payment processors
Shipping and fulfillment partners
Website hosting or ecommerce providers
Email marketing or customer communication tools
Analytics or advertising providers, if used in the future
Professional advisers or authorities where legally required

These third parties only receive the information needed to perform their services.

6. Data retention

We keep personal information only for as long as needed for the purposes described in this policy, including legal, accounting, tax, customer service, and business record requirements.

7. Your rights

Depending on where you live, you may have rights to:

Request access to your personal data
Request correction of inaccurate information
Request deletion of your information
Object to or restrict certain processing
Withdraw consent where we rely on consent
Request a copy of your data, where applicable
Lodge a complaint with a relevant authority

To make a request, contact us at hello@skinhug.co.

8. Marketing communications

If you subscribe to our updates, we may send you emails, LINE messages, or other communications about Skinhug. You can opt out at any time by following the unsubscribe instructions or by contacting us directly.

9. Cookies and tracking

We may use cookies or similar technologies that are necessary for the website to function.

If we later use non-essential cookies or tracking tools, such as analytics, advertising, or retargeting tools, we will update this Privacy Policy and, where required, request your consent before using them.